Shipping and Return Policy

Shipping

Bamboo Sheets That You Are Unhappy With Can Be Refunded

Your order will ship out within two business days.

We have free shipping via Standard Ground within the lower 48 states and your bamboo sheets should arrive within 3 to 12 business days.

PS: All shipping companies are experiencing increased delays and unprecedented increases in shipping volumes. This is especially true around the holidays and there may be 3 to 5 days added to normal shipping times during peak periods. Therefore, we are unable to guarantee exact shipment arrival dates, including expedited shipments.

Please refer to the map below as a guideline.

FedEx Ground Map - Delivery Times

Product Returns

When you get bamboo sheets from us, we want you to be happy with your purchase! If you are not satisfied for any reason, we will issue a refund within 60 days of your order delivery using your initial method of payment. Please simply follow the below instructions:

Refund/Return Procedure

  1. Send an email to info@comfybamboosheets.com stating the invoice or order number, and that you would like a refund.

    If there is any manufacturing defect, you may inform us by giving a brief description with photos.

  2. We will reply within 3 business days to provide you with a Return Authorization (RA) number.

  3. Post the product, stating the Return Authorization (RA) number and that you would like a refund, to the following address:

    BedVoyage
    Attn: Return Department
    18915 142nd Ave NE, Suite 230
    Woodinville, WA 98072

  4. We will give you a full refund and notify you via email.

Important

In the return package, please be sure to include the Return Authorization number and state that you would like a refund.